Frequently Asked Questions
🛍️ Orders & Shopping
How do I place an order?
Browse our store, add your favourite products to your cart, and check out. It's that easy!
Can I change or cancel my order?
Please email customerservice@trolleyph.com within 24 hours of placing your order. Once an order has been processed, we may not be able to make changes.
Do you have a minimum order amount?
No minimum order. Orders over $150 get free standard shipping.
📦 Shipping & Delivery
Where do you deliver?
We deliver anywhere in Australia. We don't currently ship overseas.
How much does shipping cost?
Shipping is based on the total weight of your order:
• Up to 0.5kg: $10.50
• 0.5kg to 2kg: $13.50
• 2kg to 5kg: $15.95
• Over 5kg: $19.95
• Free standard shipping on orders over $150
You'll see the exact cost at checkout before you pay.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery then usually takes 2–8 business days depending on your location. You'll receive a tracking number by email once your order is dispatched.
Do you offer express shipping?
Not at checkout yet. If you need something urgently, email customerservice@trolleyph.com and we'll do our best to help.
🔄 Pre-Orders
What is a pre-order?
Some products, including our TrolleyPH room sprays and some gift bundles, are pre-order items. We source them after you order, and we'll email you an estimated delivery date.
How long do pre-orders take?
It depends on the product. We'll always tell you the estimated timeframe. For questions about a specific pre-order, email customerservice@trolleyph.com.
🍫 Products & Quality
Are your products authentic Filipino products?
Yes. Every product is hand-picked from trusted Filipino producers, makers and brands.
Are your food products fresh?
Yes. We source products after you order rather than holding large amounts of stock, so you receive fresh stock.
Do your products contain allergens?
Allergen information varies by product. Please check product descriptions and packaging carefully. If you have specific allergen concerns, email us before ordering.
💳 Payments & Discounts
What payment methods do you accept?
All major credit and debit cards through our secure Shopify checkout.
Do you have a discount for new customers?
Yes! Use code TROLLEY10 for 10% off your first order.
How do I use a discount code?
Enter your code in the "Discount code" field at checkout before you pay. One discount code per order.
📞 Contact & Support
How do I contact you?
Email customerservice@trolleyph.com and we'll get back to you within 1–2 business days. We're based in Brisbane, Australia.
Do you have a physical store?
We're online-only. We do offer local Brisbane drop-offs for selected products, like our Signature Artisan Cassava Cake.