Shipping

Depending on your location and the type of goods you have purchased, Trolleyph.com will dispatch your goods with 1 of 3 transport providers for Australia delivery only.

1.eParcel/Australian Air Express (for items that weigh 22kg or less)

What is eParcel Post?

eParcel is Australia Post's Internet enabled freight system. The delivery status of a package can be checked via the Internet at www.eparcel.com.au

What is the Australian Air Express?

Australian Air express specialises in Australia full small parcel deliveries. The delivery status of a package can be checked via the Internet at http://www.qantas.com.au/qfreight/qfe/home/au/en

How they work.

Each parcel carries a barcoded address label, which is scanned at several points during the delivery process.

This will usually happen the evening your parcel is dispatched or early the next day.

Your parcel number is included in your shipping confirmation email. When checking the website www.eparcel.com.au using your parcel number 16536XXXXX you should see something like this:

Delivery Number 16536 XXXXX
Location LOCAL PARCEL CENTRE
Time this Status Occurred  
Status Received at Parcel Centre for Processing

Once the parcel has reached your local delivery centre another scan event will be created and checking the eParcel website www.eparcel.com.au using your eParcel number 16536XXXX number will show you something like this:

Delivery Number 16536 XXXXX
Location LOCAL PARCEL CENTRE
Time this Status Occurred  
Status Received at Parcel Centre for Processing

The local parcel contractor in your area will deliver your parcel and on delivery a signature is required. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest post office.

Expected Delivery Times provided by Australia Post eParcel

From Trolleyph.com.au to Applicable Postcodes Delivery Standard (Business Days)
Sydney 1000-2249;2555-2574;2740-2786 2-4
Canberra 0200-0299;2600-2620;2900-2920 2-4
Newcastle 2282-2310 3-5
Wollongong 2500-2506;2515-2530 3-5
Gosford 2250-2263 3-5
NSW Country 2264-2281;2311-2499;2507-2514;2531-2554;
2575-2599;2631-2739;2787-2899
4-6
Melbourne 3000-3210;3335-3341;3425-3443;3750-3811;3910-3920;
3926-3944;3972-3978;3980-3983;8000-8999
1-3
Geelong + Ballarat 3214-3220;3350;3353-3356 1-3
Victoria Country 3211-3213;3221-3334;3342-3349;3351-3352;3357-3424;
3444-3749;3812-3909;3921-3925;3945-3971;3979;3984-3999
2-4
Brisbane 4000-4209;4500-4549;4999;9000-9799 3-5
Gold Coast 4210-4229 4-6
Sunshine Coast 4550-4575 4-6
Ipswich 4300-4307 4-6
QLD Country Near 4230-4299;4308-4499;4576-4689 4-6
QLD Country Far 4690-4899 5-9
Adelaide 5000-5199;5800-5999 2-4
SA Country 5200-5749 3-5
Perth 6000-6205;6800-6999 4-6
WA Country Near 6206-6699 5-7
WA Country Far 6700-6799 10-14
Tasmania 7000-7099;7100-7500,7151 3-6
Northern Territory 0800-0834;0835-0899 5-9

2.Toll IPEC (for items over 22kg)

Where items exceed 22 kg they require a more specialised delivery service. Toll IPEC specialises in providing an Australia wide delivery service for large items. You will receive an email confirmation of your order including a tracking number, as soon as your goods are dispatched.

Each parcel carries a barcoded address label, which is scanned at several points during the delivery process. Parcels are collected from our warehouse on a daily basis (Monday to Friday). On arrival at the freight depot, they are sorted and scanned into their corresponding states for shipping on the next day.

For very large item deliveries our vehicle will be equipped with a hydraulic tailgate, and the driver will have a trolley to ensure that your item can be safely delivered to your door. .

According to Toll IPEC's delivery policy, the driver is not allowed to carry any items into customers' properties such as units, business buildings or any other flat buildings which are located in upper levels. Please note that the proposed delivery time is taken for the whole day and an extra charge will be included if a special arrangement for delivery is requested.

Australia wide estimated delivery times are as follows

State Time
VIC 3-4 Working days
NSW 4-5 Working days
QLD 5-7 Working days
SA 4-5 Working days
State Time
VIC 3-4 Working days
NSW 4-5 Working days
QLD 5-7 Working days
SA 4-5 Working days

 

3.DHL / UPS and EMS Express Shipping

Unfortunately, we cannot ship to a PO Box. Please provide a non-PO-Box address. If there will be no one home during the day, we advise you to ship your parcel to your work address.

We ship the item(s) by DHL / UPS from our warehouses overseas. Your item(s) will normally be sent out within 3 business days and it takes approximately 3-7 business days to arrive depending on the destination. Approximately 10% of parcels delivered may take longer than the official estimated time due to customs clearance and remote area destinations.

For remote-area destinations:
We will send your item(s) via EMS if you are in a remote area. Remote areas are defined in the link below: http://raslist.dhl.com/jsp/first.jsp

Taxes/customs duties:
Australia allows free trade over the internet and will not charge any customs duty whatsoever for small packages entering the country.

We will endeavour to assist and cover in cases where duty is charged, if you are charged customs then please collect the package, pay any fees due and then contact us and we will reimburse you.

Shipping charges for multiple items

In order to provide postage discounts on multiple items, Trolleyph.com would need to dispatch all items together. Trolleyph.com does not do this as it impacts on the speed with which items can be provided to the customer and reduces the flexibility which allows us to provide you with such a wide range of products. However, we remain convinced that even with postage costs taken into account, we are the most competitive online seller in Australia.

Currently, Trolleyph.com.au calculates postage costs on a per-item basis. This is done in order to ensure that each item can be individually dispatched and tracked through the delivery process, from our depot to your front door. Our experience has been that customers value the added security this dispatch system provides.

Sending items individually also allows our dispatch process to be streamlined. This means that there is less processing time per order and items can also be dispatched directly from our suppliers and other locations without wasting time by consolidating before delivery

Crazysales.com.au subsidises the postage costs for a number of items to ensure that our stock turns over quickly and we provide our customers with the best possible deal. Please also note that the postage costs for each item include full transit insurance.

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the freight company returns an undeliverable package to us, we will contact you via email or phone.

Why are packages occasionally undeliverable?

Incorrect Address. Packages are normally only undeliverable when the address is incorrect- please check your address carefully when placing your order. Should this occur, a redelivery fee will apply. In rare cases, it is also possible that the address label became illegible during the shipping and handling process, in this case, the goods will be re-shipped free of charge.

Failed Delivery Attempt. If you are not at home when your package arrives and it was being delivered by Post eParcel or Australian Air Express, a card will be left in your letterbox so that you can pick it up from your local Post Office. If your package was being delivered by Toll IPEC Management arrangements will be made in advance to ensure that your package can be delivered at a time convenient to you. Should you not be at home at the agreed time, a redelivery fee may apply.

Refused by Recipient. If you are sending a gift, it may be a good idea to let the recipient know that a surprise is on the way, otherwise, they may refuse to accept the package believing that it was sent to them in error.

If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return to us after 4 weeks from the estimated delivery date, please contact us.

Please also note that deliveries with an address on some farms, mine sites, islands, Aboriginal sacred sites and other regional or remote locations may not be accessible to our couriers and will not be able to deliver to your doorsteps. In such cases, our courier will contact you for alternate delivery options.

Tracking your package

1.eParcel

If your goods have been dispatched with eParcel, just click on the following link, please make sure you have your tracking number handy. eParcel tracking http://auspost.com.au/track/

2.Toll IPEC

If your goods have been dispatched with Toll IPEC, please contact Toll IPEC on 1300 005 545 or https://b2ctracking.com.au/

3. Australian Air Express

If your goods have been dispatched with Australian Air Express, just click on the following link, please make sure you have your tracking number handy. http://www.qantas.com.au/qfreight/qfe/home/au/en/

4.Regular Mail

Using Australia Post's regular mail delivery service, this option does not include parcel tracking numbers and fixed ETA times. Time varies greatly, even posting multiple parcels to the same delivery address. In normal circumstances, parcels should be received within 2-15 business days of dispatch.

5.Tracking your DHL parcel:

To track your DHL parcel, please visit http://www.dhl.com.hk/en.html or call 13 14 06

6.Tracking your Australia Post parcel:

http://ice.auspost.com.au/ or 1800 007 678

 

International Shipping

International shipping costs are calculated in real-time at checkout based on the order weight and distance from our Brisbane Australia Office and Philippine shops.

Shipping & Handling

We ship all over the world as noted in the item description. Just buy and enjoy our great service, we ship directly to your door.

1.Received your order request

After processed your payment and received your order request, we will email you to confirm this order. And then, we will prepare the items in your order.

 

2.Processing time

In this part, we kindly ask about 1-4 business days for the quality control and arrange a suitable shipment. After the package ship out, we will send you an email about the delivery information.

Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

 

3.Shipping time

The actual shipping time to destination countries is based on the shipping method in your order.

A: Flat Rate Shipping: 10 - 25 business days

B: Standard Shipping: 7 - 10 business days

C: Expedited Shipping: 3 - 7 business days

About the shipping fee, please refer to the website update.

Note: The public holidays, destination countries and couriers will be affected the shipping time too.

 

4.Delivered

Total delivery time= Processing time + Shipping time

According to the feedback, most packages can deliver fast and safely.

Contact us

 

If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.

 

 

FREQUENTLY ASKED QUESTIONS (FAQ)

 

Is https://www.trolleyph.com/ a secured website?

Yes. Our website is very much secured.

There are two general indications of a secured web page:

  1. Check the web page URL: https://www.trolleyph.com/

Typically, when browsing the web, the URLs (web page addresses) begin with the letters "Http".  However, over a secure connection, the address displayed should begin with "https" - note the "s" at the end.

HyperText Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The 'S' at the end of HTTPS stands for 'Secure'. It means all communications between your browser and the website are encrypted. HTTPS is often used to protect highly confidential online transactions like online banking and online shopping order forms.

The encryption within HTTPS is intended to provide benefits like confidentiality, integrity and identity. Your information remains confidential from prying eyes because only your browser and the server can decrypt the traffic. Integrity protects the data from being modified without your knowledge.

 What are the products offered by Trolleyph.com?

Trolleyph.coml offers grocery products, non-grocery products, gadgets, appliances, furniture, pastries, fresh meat, rice products, Lechon, motorcycles and special treats. 

 Who can shop at https://trolleyph.com?

Any person of legal age can shop and purchase products at Trolleyph.com.  All you need to do is:

   a) log in to our website  https://trolleyph.com 

 b) register an account, c) choose products, d) proceed to check-out and pay for the purchase. 

 How can I shop at Trolleyph.com?

Shopping at https://trolleyph.com requires three simple steps:

  1. Registration / Create your trolleyph.coml account (
  2. Shop for products           
  3. Payment or checkout

 

How can I register or create my account with Trolleyph.com?

  • Click “create an account” located on the top portion of Trolleyph.com website homepage.
  • Completely fill in your details, address and password.
  • Choose an option (yes or no) on whether you like to subscribe to Trolleyph.com newsletters.
  • Click “I have read and agree to the terms and conditions.”
  • Click “continue.” You will receive a congratulatory message for your successful sign-up. You will also be sent a confirmation of your registration on the email address you provided.
  • Click “Continue”, and you will be directed to your account page.

Account Page 

In this page, you can either

  • Edit your account information
  • Change your password
  • Modify your address book entries
  • Modify your wish list
  • View your orders
  • View your order history
  • View your downloads
  • Check your reward points
  • View your return requests
  • Check your Transactions
  • Check recurring payments
  • Check newsletter
  • Subscribe/unsubscribe to a newsletter
  • Click “log-out”  if you want to log-out of your account… or you can proceed to shop for products.

 

How can I shop for products at Trolleyph.com Website?

Click  “HOME”  located on the upper portion of  Trolleyph.com Website just beside the Trolleyph.com logo.

Select  a Category

Select on any of the categories you think your product belongs to. The categories are the following: groceries, special treats, rice, cakes,  flowers & gifts, lechon, supplies, gadgets, appliances and motorcycles.

Categories and Sub-category Page

After selecting a product category, you will be directed to a “categories page.” On the left side portion of the said page, you will see the different “sub-categories” under such a category. For example, under the “grocery category”, you will see “baby food, baby powder, body wash, etc.” sub-categories.

Choose a product

On the right side of the categories page, you will see the pictures of different products that are for sale.

  • Click on the picture of any product you are interested in buying.
  • Click on the “quick view” icon that will appear. A bigger and brighter picture of the said product will unfold. You will see the product code, availability and price.
  • Click “more details” the If you want to know more about the details of the product.
  • Click “buy me” if you want to purchase the product. Once clicked, a notification icon will immediately appear on the upper right portion of the same screen stating that the product you have chosen is already added to your shopping cart. You can repeat the same procedure if you have other items that you like to purchase.

 

Checking your Shopping Cart

Proceed to the upper right portion of Trolleyph.com website and look for the “light blue button with shopping cart icon” of the Trolleyph.com website page. Displayed on this button is the number of items you have already purchased. Hover your mouse over the said button, and you will see the details of your purchase. You can click on “view cart” or “checkout”.

View Cart

Click “View Cart”, and you will see the product image, product name, model number, quantity, unit price, sub-total amount and the total amount of your purchase. If you want to purchase other products, click “continue shopping.” If you are satisfied with the products you purchased, click “checkout.”

 

Step 4 on the Checkout page: Delivery Method

  • For Delivery Method:  go through this step by clicking “continue”.

 

Step 5 on the Checkout page: Payment Method

  • Choose what payment method you would like to choose:

Paypal or Credit / Debit Payment     or    Bank Transfer / Money Remittance 

  • Click on “I have read and agreed on the Terms and Conditions”. Once clicked, you will be directed immediately to the “confirm order” page.”

 

Step 6 on the Checkout page: Confirm Order

  • On this page, you will see the full details of your purchase such as product name, model, quantity, price, shipping fees. If you are satisfied with your purchase, click “confirm the order.” You will receive an email confirming your order.

 

When purchasing products online at https://trolleyph.com,can, I use my credit or debit card?

Yes. You can use your credit or debit card when purchasing products or shopping online at Trolleyph.com.

 

What is the online payment service used by Trolleyph.com in accepting credit and debit card payments?

Trolleyph.com uses PayPal in accepting credit and debit card payments. PayPal is the most popular and trusted online payment service in use today.

 

How secure is the PayPal site?

The PayPal site is highly secure. PayPal uses industry-leading technology (such as SSL) to keep your information safe.

PayPal automatically encrypts your confidential information in transit from your computer to theirs (PayPal’s) using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, PayPal server checks that you're using an approved browser - one that uses SSL 3.0 or higher.

Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorised computers.

 

What Makes the PayPal Site So Secure?

PayPal state-of-the-art fraud models and proprietary fraud engine work together to help stop fraudulent transactions before they happen. Also, PayPal stays at the forefront of security, developing many anti-fraud technologies every year.

With PayPal, you've got the industry's most experienced fraud team on your side. PayPal processes billions of dollars in payments each year, allowing them to perfect their anti-fraud protections continually. As a result, PayPal's loss rate is significantly lower than the industry average. Paypal also works with federal law enforcement to catch criminals.

 

In making payments, will Trolleyph.com know my bank account numbers or credit card numbers?

PayPal is committed to protecting the privacy of its users. When you send or request money using PayPal, Trolleyph.com  never see your bank account numbers or credit card numbers. They only see your email address, date of sign-up, and whether or not you have completed PayPal's Verification process.

 

What are the different payment methods I can use when shopping for products at Trolleyph.com?

You can either pay through

  • Paypal (Credit Card/ Debit Card Debit Payment)  
  • Bank Transfer
  • Money Remittance 

 

 

Is it easy to register an account with Trolleyph.coml?

Yes. Registering an account with Trolleyph.com is easy and straightforward. It takes a few minutes depending on the speed of your internet connection

 

Is registration free?

Yes. Registration is free of charge. 

 

Are my personal details and data safe and secure?

Yes. We guarantee you that your details will be handled with the utmost care and confidentiality.  We adopt appropriate data collection, storage and processing practices and strict security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our site. Sensitive and private data exchange between the site and its users happens over an SSL secured communication channel and is encrypted and protected with digital signatures.

 

When can I place my order thru your website? Is there a specific time to do online shopping at Trolleyph.coml?

You can place your order 24 hours a day, seven days a week. Our competent operations team will "process" your order  Mondays thru Saturdays, 9 am to 6 pm ( Australia  Standard Time).

 

What does "process your order" mean?

Processing of order involves several factors. It includes selection, preparation, checking and packing of products you ordered. It also provides communication and exchange of pertinent documents, invoices and all other factors involved with the products before it is delivered. 

 

How does Trolleyph.com accept and collect orders?

Trolleyph.com accepts and collects orders 24 hours a day, seven days a week. Once payment has been made, these orders shall be processed and prepared for delivery immediately the very next day.   The recipient will generally receive the package within three (3) to seven (7) working days from the date of payment confirmation.

Under certain circumstances and other various reasons, please take note that delivery of cargo to a particular address may be re-routed to the nearest pick-up location (e.g. Cargo Forwarder logistics problem, Cargo Forwarder access problems, lack of Cargo Forwarder area branches, force majeure, road repairs, landslide, etc.). In the event this occurs, Trolleyph.coml shall inform the cargo sender and the cargo recipient the complete details of the rerouting. The client sending the package or the recipient shall bear the additional cost for these circumstances.  

There are instances where a purchase order cannot be processed immediately or is delayed.  Trolleyph.coml shall require you to provide additional data or information or verification before we accept or before we process and deliver your order.  Trolleyph.com and its Site reserves the right to cancel or refuse any order for any reason at any given time. 

In case the products you ordered are unavailable in our inventory, Trolleyph.comlreserves the right to replace such product with the same kind but of a different brand with equal or more excellent value ensuring that you get quality and value for your money.

 

Do I receive an invoice for my purchase order?

In every purchase order transaction,  you will be sent an invoice together with a control number. In some instances, the control number may be used by your recipient to claim the products you ordered.

 

What happens if a product is out of stock and you already placed an order for a particular product?

Though we always update our system and inventory to make sure we that we have all the products available on our site, it is unavoidable that stocks run out and prices are changed by our suppliers. In case the product you ordered is unavailable in our inventory, Trolleyph.com Mall reserves the right to replace such product with the same kind but of a different brand with equal or higher value, ensuring that you get quality and value for your money.

 

Do you have a warranty for your products?

Yes, subject to the existing warranty policy of the product manufacturers. Please refer to your product manufacturer's warranty guidelines.

 What are the additional charges aside from the total amount of the items shopped?

Shipping cost, delivery fees,  Paypal charges or credit card charges may be added to the total amount purchased. This information can be viewed entirely before you check out. However, some products are for pick-up only, and from time to time, Trolleyph.com offers promotions like free delivery. During these instances, there is no need to pay shipping cost or freight charges.

 Why have I not received an order confirmation?

This may rarely happen. But if it does, reasons for not receiving an order confirmation may vary. Either payment didn’t go through, the wrong email address was registered by the sender or our system had undergone maintenance check. Please report this incident to us immediately through our hotline, email (sales@trolleyph.com or through our FB live chat support.)

Do you deliver on a specific date?

We do not guarantee delivery of products on a specific date. What we guarantee is that the products you ordered will be delivered within three (3) to five (7) working days.

Do you deliver on Sundays?

No, we do not have product deliveries on Sundays. Delivery of products depends on the cargo operations of our cargo forwarders.

How many days will it take for the items to arrive?

Items purchased are expected to be delivered to your intended recipient within three (3) to five (7) working days from the date "payment confirmation" is sent to you by trolleyph.com. Holidays are not included in the counting of days. Trolleyph.comr, its shipping companies, do not guarantee the exact time and date for the delivery of products. What is promised is the delivery of the product within three (3) to seven (7) working days.

 

What currencies can I use when I do online shopping at  Trolleyph.com online shopping?

Online shoppers may choose the Australian Dollar Or US Currency or Philippine Pesos when they shop.  Trolleyph.com  will automatically convert the prices of the products to the currency the online shopper has chosen.

 Do you have customer support?

Yes, we have a live chat and customer support service 24 hours a day, seven (7) days a week. 

 

How can I be updated on Trolleyph.coml sales, discounts and promotions?

You need to register and sign-up an account with Trolleyph.coml website. We will be sending email messages and newsletters to all Trolleyph.com account holders to keep them updated on product discounts, product sales and special promotions. We will also post videos, articles and news headlines on our home page, social media sites and blog sites now and then.

 Can I cancel my order?

No. Once payment is made, we do not allow cancellation of orders.  We advise our clients to read and understand clearly our terms and conditions, return and exchange policy and FAQs and review the products and prices before placing an order on Trolleyph.com website.